Shipping Policy
HOW WE DELIVER
Once you have received your shipping notification, please allow:
- Metro delivery within 3-5 business days
- Regional delivery within 7-10 business days
- International delivery within 14-20 business days
All deliveries are subject to potential delay in areas impacted by flooding and other events.
Please note, your order may arrive in multiple packages from multiple carriers. Tracking information will be emailed to you upon dispatch.
Please allow up to 3 days to process your order. Once your order is shipped you will receive an email with tracking information. It can take up to 48 hours after you receive your shipping notification for your tracking details to become active with the courier.
We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the order is delivered in full.
Who will deliver my order?
We use several carriers to deliver our online orders. Depending on your order, it will be shipped with one or more of the below carriers.
- Australia Post
- Couriers Please
- Toll
- MailPlus
- And many others
The tracking link in your shipping confirmation email(s) will take you directly to the carrier’s website to track your package.